Attention:
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We would like to inform you about an upcoming upgrade for your infrastructure. We will be migrating your physical servers to a new rack that aligns with our latest deployment standards. This upgrade is designed to enhance your infrastructure's resilience and provide improved network redundancy.
During the scheduled maintenance window, your server will experience a temporary disruption of connectivity, and there will be a brief power loss. To ensure a smooth transition, we kindly request that you power down your machine ahead of the maintenance.
Please note that while we aim to restore all services promptly after the scheduled maintenance, it's essential for you to take proactive steps to safeguard critical data and configurations by implementing a comprehensive backup plan. Your data's security and integrity are paramount, and having a backup strategy in place will serve as a precautionary measure during this maintenance period.
In the event of any unexpected issues following the maintenance window, our support desk stands ready to assist you promptly. However, it's important to highlight that ensuring a robust backup and contingency plan lies within your responsibility as it ensures the continuity of your operations despite unforeseen circumstances.
We appreciate your cooperation and understanding as we work diligently to minimize disruptions. Your proactive measures in having a backup plan will greatly contribute to the overall continuity of your services during this maintenance phase
Maintenance Window:------------------------
December 8, 2023 at 12:00 AM - 6:00 AM EST
In Closing
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Please remember that during the maintenance window, we kindly request that customers refrain from opening support tickets, as we are dedicating our resources to ensure the smooth execution of this upgrade. We understand the importance of minimizing disruptions, and we have carefully chosen a day for this maintenance that we anticipate will be the least disruptive for your operations. If you have any questions or require assistance, please don't hesitate to reach out to our support desk. Thank you for your cooperation, and we look forward to providing you with an even more robust and resilient infrastructure.
Thank you for your business!
